Aptia, a dedicated specialist in pensions, health, and benefits administration, has officially announced its launch.

The formation of Aptia follows the acquisition of Mercer’s UK pension administration and U.S. health and benefits administration segments by Bain Capital Insurance, with involvement from Bala Viswanathan, Founder & Group CEO, and Dominic Burke, Founder & Group Chairman. Aptia caters to 1,100 global clients and extending its services to more than 7 million individuals.

A Unified Powerhouse in Health and Wealth Administration

The inception of Aptia signifies the amalgamation of the UK’s largest pensions administrator and a reputable U.S.-based health and benefits administration platform. This merger positions the company as a leading force in the industry, equipped with substantial scale, resources, technical proficiency, established solutions, and key insurer relationships. Aptia boasts a workforce of over 3,500 employees across the UK, U.S., India, and Portugal, delivering specialised solutions geared towards managing health and wealth administration for employees, members, and policyholders.

Under the leadership of Viswanathan, Burke, and a seasoned management team, Aptia has strengthened its ranks by appointing industry experts across financial services, operations, and technology. Notable additions include Mike Methley as Group President and Chief Administration Officer, Chris Rayner as Group Chief Financial Officer, Imran Ali as Group Chief Information Officer, Melissa Hetherington as Group General Counsel and Company Secretary, R K Rangan as Chairman and President India, and Roopa Abraham Kochar as Chief People Officer.

Elevating Client Service and Technological Advancement

Viswanathan emphasised Aptia’s commitment to elevating service standards and driving technological advancements in a complex and underserved market. The company aims to provide innovative solutions backed by teams trusted by some of the world’s leading employers, ensuring substantial value for clients and their associates.

Burke echoed this sentiment, highlighting Aptia’s strategic focus on investments in people and technology. With a robust team and established platforms, the company aims to guide clients through the intricacies of efficient pensions and benefit administration, positioning itself as a forward-thinking solution provider.

The transaction, initially announced in June 2023, reflects Bain Capital Insurance’s investment in Aptia, aligning with the company’s mission to establish a prominent platform utilising cutting-edge technology and profound expertise to deliver top-notch service worldwide.

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