Jerome Tillotson

Jerome Tillotson has a diverse work experience spanning over several companies and roles. Tillotson is the SVP Customer Success, EMEA & APAC, Marigold. Prior to this, he held the position of VP Customer Success, EMEA at Cheetah Digital and VP, Corp Dev and Alliances at Wayin. Jerome has also held positions at WeWork as the MD EMEA, Conductor and as Director, EMEA, Customer Success, at Domo, Inc. He has also served as a Member of the Advisory Board and Chief Customer Officer at EngageSciences. Additionally, he has worked at Huddle as the Head of Client Services, EMEA; at RightNow, Oracle Corp. as the Director, International Solutions Consulting and Client Success, EMEA; at Omniture, An Adobe Company as the Director Account Management, EMEA, and at Vignette in various roles such as Managing Principal, Senior Solutions Consultant, and Technical Services Manager. Jerome's early experience includes being a Webmaster at Columbia HCA.

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Thought leadership

Lack of innovation is costing banks dearly

Gen Zers expect banking services to be accessible on mobile devices, enabling them to open accounts, pay bills, and more.

Jerome Tillotson - September 6, 2024

Thought leadership

The critical link between personalisation and loyalty

There’s a relationship between personalisation and loyalty. But success isn’t automatic – you need to earn it.

Jerome Tillotson - August 30, 2024

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Case studiesApril 22, 2025

How Weightmans leveraged storytelling to strengthen its brand

Weightmans – a top 40 UK law firm with nearly 200 years of heritage – launched its first-ever brand campaign in late 2024, taking a bold and deeply personal storytelling approach.